Aquí tienes la Política de Expedición (Shipping Policy) actualizada con tus tiempos exactos de entrega:
SHIPPING POLICY - NOVATAIL
ORDER PROCESSING TIME All orders placed on NovaTail are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with a tracking number once your order has shipped.
ESTIMATED SHIPPING TIMES We source high-quality products globally to bring the best wellness solutions to your pets. Shipping estimates are as follows:
Europe: 10 – 20 business days
Rest of the World (including USA & Canada): 15 – 30 business days
Please note that processing time is separate from shipping time.
SHIPPING RATES & FREE SHIPPING
Standard Insured Shipping: Calculated at checkout based on destination
ORDER TRACKING When your order ships, you will receive an email notification from us including a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become active in the carrier system.
CUSTOMS, DUTIES, AND TAXES NovaTail is not responsible for any customs fees, import duties, or taxes applied to your order upon delivery. All fees imposed during or after shipping are the sole responsibility of the customer.
INCORRECT SHIPPING ADDRESS Please ensure that your shipping address is correct before completing your order. NovaTail is not responsible for orders shipped to incorrectly entered addresses provided by the customer.
LOST OR STOLEN PACKAGES If your tracking status indicates that your package was delivered, but you have not received it, please contact the shipping carrier or reach out to our support team within 7 days of the marked delivery date.
CONTACT US For any questions regarding your order status or shipping details, please contact us via the official Contact Form on the NovaTail website.
¿Te preparo ahora la Política de Reembolso (Refund Policy)?
